Returns Policy

Deliveries Returned to Us

  • Occasionally a parcel will be returned to us for one of the following reasons:
    • A card was left but there was no response from the recipient to arrange re-delivery.
    • A card was left but the recipient did not pick up the package from the post office or newsagent.
    • The recipient is not known at that address or has moved.
    • The address details are incorrect or insufficient.
    • The delivery was refused.
    • There was no access to a secure building or complex to deliver or leave a card.
    • The recipient was in a hospital or hotel and has been discharged or checked out.
    • The courier could not contact the recipient and there was nowhere safe to leave the parcel (MailCall same-day and premium Sydney deliveries).
  • If a parcel has an incorrect address, our couriers are unable to call the recipient to verify, and instead the parcel will be returned to us.
  • Parcels cannot be redirected while in transit and will need to be returned to us before being sent to the new/correct address.
  • We will inform you via email within three business days of the parcel being returned to us.
  • An applicable redelivery fee will apply, to facilitate the delivery of the parcel to the same or an alternative address.
  • Orders returned to us for any of the reasons mentioned above cannot be cancelled and refunded.

 

If you change your mind 100 Day Returns

  • Our 100 Day Returns ensures peace of mind knowing that there are options available to you in case you change your mind or if your recipient would prefer a different gift*
  • To take advantage of our 100 Day Returns, simply follow these steps:
  1. Ensure the gift is unused and in the original packaging as it needs to be in saleable condition in order for the return to be accepted
  2. Send the item to Attn: Returns, PO Box 3210, Regents Park NSW 2143 – please include your original order number within the package
  3. Contact our Customer Service Team on 1300 459 452 or info@mensgiftstore.com.au to let us know that the gift is on its way back to us and how you would like the return to be processed:
    • Exchange for another item**
    • Store credit^
    • Refund to the original card or PayPal account used^
  4. We will email you once the item has arrived back with us and the return has been processed
  • If the gift has left our warehouse but has not yet been delivered, it will first need to be delivered to the recipient and then returned to us as we are unable to redirect an order once it is already on the road.
  • The return must be received within 100 days of the original date of dispatch.

*100 Day Returns does not apply to hampers (due to their perishable nature) or experiences (as these are fulfilled by a third party vendor)

**Shipping charges will apply to send the replacement item

^The cost of shipping of the original item will not be credited/refunded, including orders for which shipping was free ($10.95 will be deducted)

 

If the gift arrives damaged or is faulty

  • We do everything in our power to ensure that your gift arrives in perfect condition, however occasionally deliveries do sustain damage in transit or a product may be faulty.
  • If you receive a gift that is not in perfect condition, please follow these steps:
  1. Take photos of the damage (if visible) and send them to info@mensgiftstore.com.au so that we may assess the damage*
  2. If no damage is visible or if the item is faulty or not as described on our website, contact us on 1300 459 452 or info@mensgiftstore.com.au
  3. Let us know how you would like the return to be processed:
    • Exchange for another item
    • Store credit
    • Refund to the original card or PayPal account used
  4. We will email you a paid return shipping label for you to print, attach to the parcel and take to the nearest post office
  5. We will email you once the item has arrived back with us and the return has been processed
  • The return must be received within 100 days of the original date of dispatch, with the exception of hampers which must be received within 30 days of dispatch.

*Damaged or faulty items are assessed on a case by case basis, hence the importance of sending photos. Depending on the extent of the damage, we may opt to replace only part of the gift – for example, if an item within a hamper has damaged packaging, we may deem it necessary to replace only that particular item.

 

Change of mind for experiences

  • Please choose carefully when selecting an experience as a gift as we are unable to exchange or refund if there is a change of mind or the recipient is unable to participate in that experience.
  • It is at the experience vendor's discretion as to whether or not they are willing to exchange the purchased experience for another within their range - please contact the vendor directly to find out the options available to you (vendor contact information is on the emailed voucher).

 

Personalised items

  • As our personlaised items are customised to your specifications, these are not included in the 100 Day Returns